Frequently asked questions

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  • How do I hold my own Coffee Morning?

    This year you have the option of a socially distanced Coffee Morning or a virtual Coffee Morning. Sign up and we’ll send you your fundraising pack and online Coffee Morning page.

    The official date for the World’s Biggest Coffee Morning is Friday 25 September, but you can host your event whenever suits you best.

    If you are planning to hold your Coffee Morning in person, here is some guidance (PDF) we’ve written based on government guidelines about how you can do this in a safe and socially responsible way.

  • How do I invite people to my Coffee Morning?

    There are many ways to invite your guests, here are a few ideas to get you started:

         1. Send your online Coffee Morning page to your guests. On this page, they can RSVP and donate ahead of your big day. Read our guide to using your page (PDF).

         2. Send people e-invites using our special online tool.

         3. Design and create bespoke invites on be.Macmillan.

         4. Set up a Facebook event.

         5. Put up our event poster.

         6. Set up a WhatsApp or Facebook group.

         6. Send an email to your colleagues.

    Please follow all government guidelines on social distancing. Read our guide on how to do this (PDF).

  • How do I attend as a guest?

    If you’re looking for a Coffee Morning to go along to, search our map for events near you.

    If you’ve been invited to go along to a Coffee Morning in person, it’s important to keep up to date with all current social distancing guidelines which may change over time. Please follow all government guidelines to ensure that you and everyone else at the event stays safe.

  • Can I host and pay in Coffee Morning in another country?

    Of course! Sign up and we’ll send you a downloadable Coffee Morning kit over email with a few goodies you can print off. Postal kits can take up to a month to arrive.

  • How can I pay in fundraising for a Coffee Morning held in another country?

    Call 03001 000200 and speak to our payment line, or email coffee@macmillan.org,uk to arrange a BACs payment

  • I want to cancel my Coffee Morning registration

    If you wish to cancel your Coffee Morning registration this year, please send an email to coffee@macmillan.org.uk explaining that you would like to cancel, including the address that you registered with.

    If you can’t host a Coffee Morning yourself this year, you can still get involved. Why not attend a public Coffee Morning in your local area or suggest the idea to your friends?

  • When do I need to order my Coffee Morning fundraising kit by?

    If you have signed up for a socially distanced Coffee Morning or virtual Coffee Morning, you’ll receive a fundraising kit. You can host at any time or day of the year, but it takes 7-10 days from registration for your kit to reach you so make sure you order it in time for your event. Sign up here.

  • Is my Fundraising kit recyclable?

    We’ve worked really hard this year to make sure that our kit is as responsible to the environment as possible. All of our printed paper items are recyclable and the envelope is compostable. The balloons are 100% biodegradable too.

  • How to order extra items and kits?

    Download fundraising resources for your Coffee Morning to help promote your event and use on the day.

    You can also shop for supplies with our range of special products from the Macmillan online shop.

    If you want to order multiple packs to one address please send an email to coffeemorning@macmillan.org.uk who will help you sort it.

  • Where can I find extra fundraising posters?

    You can download these from our website. As well as posters, you can find a range of other downloads, everything from email signatures, to DIY bunting, as well as creating your own personalised designs for the event.

  • What can I get in the shop?

    We have all the essentials to make hosting a piece of cake: a World's Biggest Coffee Morning apron, teapots, mugs, napkins and much more. Check it out for yourself.

  • How do I raise money at my socially distanced Coffee Morning?

    Depending on government guidelines at the time you host your Coffee Morning, it’s possible that you might be able to set up a stall in your garden or on your doorstep so that people can pop by and donate.

    But, please remember that any activity which involves an exchange of items (including food) should only be done in a way that is safe e.g. only exchange items where they can be collected from an appropriate distance and with hygiene measures in place such as making hand sanitisers available.

    Wherever possible, you should use alternatives to the physical exchange items like money. For example, use the QR code sticker in your pack and go cashless. Your guests will be able to scan and donate securely online.

  • I set up a Coffee Morning fundraiser on Facebook but didn’t get my pack, why?

    If you have also registered for the event with us then the usual pack should be on its way to you in 10-12 working days.

    Macmillan cannot currently import the Facebook donation information into our systems due to data protection policy regulation. We are therefore unable to place Facebook supporters automatically into event or product journeys, however once we know about your fundraising we will happily send you your event pack from HQ.

  • How do I raise money at my virtual Coffee Morning?

    Share your personalised Coffee Morning page with guests and ask them to RSVP and securely donate to your page.

    You will also receive a personalised virtual background to use on the video call which will have your QR code on, allowing guests to scan the code and donate.

    Check out our how to host page for more ways to raise money.

  • How do I use my online Coffee Morning page?

    This year you can create your very own Coffee Morning page. Invite your guests via email or share the link to your page across your social media.

    Download our handy guide to using your Coffee Morning page.

    If you can’t find the link to your page, please send an email to coffee@macmillan.org.uk who will help you sort it.

  • Not hosting but want to fundraise?

    Why not put up your QR sticker in a communal space or your window to encourage people to donate with their phone and let your friends and family know that you’re still fundraising.

  • Can I add my Coffee Morning to the map?

    You can publish your details on our online Coffee Morning map to make it public. Use the link and fill in all the relevant details, then at the bottom of the page you can tick 'I would like to make it a public event'.

    Make sure the details are correct as you will be unable to edit/change once submitted.

  • Ways to promote your event

    You can download posters and promotional materials to put up at your work, in shops, your community or anywhere else from downloads.

    Check out some hints and tips on How to host.

  • Do I have to pay my money in at a specific bank?

    We ask our supporters to pay their money into a branch of Royal Bank of Scotland, Natwest or Ulster Bank. Other banks might charge a processing fee and using them means that we won't be able to trace the payment to you and send you your well-deserved thank you.

  • Other ways to pay in the money I’ve raised?

    There are four easy ways to pay in your Coffee Morning money, online, over the phone at 0330 102 7890 or at the bank using your unique paying in slip included in your fundraising kit.

  • Where do I send my Gift Aid form and my cheque to?

    Send in the GA sheet is filled in,as well as your cheque made payable to Macmillan Cancer Support(please do not send cash) to the following address

    Freepost RTLS-JTZR-RYAZ
    World’s Biggest Coffee Morning
    PO BOX 4240
    Bracknell
    RG42 9QL

  • I've lost my unique paying in slip

    Your slip will have a unique number on the bottom which relates to your registration, if you need another one you can order online, or email or phone us on 0330 102 7810 and we’ll send one out to you.

     

  • My Coffee Morning page

    Donations received through your Coffee Morning page are automatically sent to us. A transaction fee of 2.5% will be paid to Thyngs, the service provider. PayPal, Apple Pay, Google Pay etc may also be subject to the charges.

  • Can I ask my guests to donate by text?

    This year we’ll be using the QR codes in your fundraising pack, so your guests can donate directly to you.

    If you’d like to donate by text, you can use the generic donate code found on the money box in your fundraising pack.

  • What is a QR code?

    We want to make donating as accessible and easy as possible so we’re including QR stickers in your pack. A QR code is just like a bar code. Your phone is able to scan this code (using your camera) which takes you to a landing page, meaning you can donate without needing cash.

  • What is Gift Aid?

    Gift Aid is a Government scheme that enables charities to reclaim the Income and/or Capital Gains Tax that supporters have already paid. To allow us to claim this back, you must be a UK taxpayer and have paid sufficient Income and/or Capital Gains Tax to cover the amount of all Gift Aid donations made for that tax year. Donors who have not been charged sufficient tax to cover the Income Tax deducted from their Gift Aid donations are responsible for pay any difference.

    Gift Aid donation, it means we can increase your guests’ donations by 25p for every £1 without costing them another penny!

    Macmillan is able to reclaim tax on voluntary donations made by your guests once they have: made an individual donations, filled in all the spaces on your Gift Aid form, and ticked that all-important Gift Aid box.

    Only personal donations are eligible for Gift Aid. If you’re paying in a collection, if you’ve made a purchase or if you’ve had a chance to win a prize, this amount is not eligible for Gift Aid.

    Please note that Gift Aid does not apply to non-UK taxpayers, Isle of Man and Channel Island residents.

  • Contact us

    If you can't find the answer to your question, give us a ring on 0330 102 7810 or email coffee@macmillan.org.uk.

  • My company has matched my amount raised?

    Matched funding is where a company offers to give a certain amount of money to your fundraising efforts. This can either ‘match’ the amount that you’re able to raise or a fixed amount agreed up front.

    See our matched giving form.

    There are several benefits for companies, including helping them achieve their Corporate Social Responsibility targets and potentially reducing the amount of corporate tax they pay.

  • How can I let you know that I changed my mind about hearing from Macmillan?

    If you change your mind about hearing from us, you can stop receiving our updates at any time by emailing contact@macmillan.org.uk or calling 0330 102 7866. Please see our privacy policy for more information.

  • Who are the headline partners and official sponsors for Coffee Morning this year?

    We’re very proud to have M&S as our headline partner for the 11th year. Since 2010, M&S and Macmillan have raised over £19 million to ensure more people have access to cancer support in their communities. We’re also excited to have our official sponsors Zalando, Betty Crocker and NESCAFÉ join in supporting Coffee Morning.

  • Gingerbread biscuit prize draw terms and conditions

    You can find the terms and conditions for the gingerbread biscuit prize draw here.

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