Frequently asked questions

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  • How do I hold my own Coffee Morning?

    It's easy. Sign up and we’ll send you your fundraising pack. Then all you have to do is decide what to do for your Coffee Morning and where and when you want it to take place. Every year it’s the last Friday in September, it’s the 25th this year, but you can hold yours on whatever date is suitable for you and your guests

    Invite your friends, family, colleagues or open it up to the public by posting it on our Coffee Morning map.

  • How do I invite people to my Coffee Morning?

    There are many ways to invite your guests, here are a few ideas to get you started:

         1. Send people e-invites using our special online tool.

         2. Design and create bespoke invites on be.Macmillan.

         3. Set up a Facebook event.

         4. Put up our event poster.

         5. Set up a WhatsApp group.

         6. Send an email to your colleagues.

  • How do I attend as a guest

    If you’re looking for a Coffee Morning to go along to, search our map for events near you.

  • Can I host and pay in Coffee Morning in another country?

    Of course! That's what truly makes it the World’s Biggest Coffee Morning. Register here and we’ll send you a downloadable Coffee Morning kit over email with a few goodies you can print off. Postal kits can take up to a month to arrive.

  • How can I pay in fundraising for a Coffee Morning held in another country?

    Call 03001 000200 and speak to our payment line, or email coffee@macmillan.org,uk to arrange a BACs payment

  • I want to cancel my Coffee Morning registration

    If you wish to cancel your Coffee Morning registration this year, please send an email to coffee@macmillan.org.uk explaining that you would like to cancel, including the address that you registered with.

    If you can’t host a Coffee Morning yourself this year, you can still get involved. Why not attend a public Coffee Morning in your local area or suggest the idea to your friends?

  • When do I need to order my Coffee Morning fundraising kit by?

    You can host at any time or day of the year but it takes 7-10 days from registration for your kit to reach you so make sure you order it in time for your event. Sign up here.

  • Is my Fundraising kit recyclable?

    We’ve worked really hard this year to make sure that our kit is as responsible to the environment as possible. We’re proud to say that all the items in this kit are printed on sustainable materials and are FSC approved.

    Items (including our plastic envelope and table cover) are made from 100% recycled materials and can be widely recycled according to your local area. The balloons are 100% biodegradable too.

  • How to order extra items and kits?

    In your kit an extra items form lists what can be ordered for free. Please note you can order a max of 5 of each item except the table cover and bunting, which is one.

    You can also download items at www.coffee.macmillan.org.uk/hosting/downloads/

    If you want to order multiple packs to one address please send an email to coffeemorning@macmillan.org.uk who will help you sort it.

  • Where can I find extra fundraising posters?

    You can download these from our website. As well as posters, you can find a range of other downloads, everything from email signatures, to DIY bunting, as well as creating your own personalised designs for the event.

  • What can I get in the shop?

    We have all the essentials to make hosting a piece of cake, WBCM apron, teapots, mugs napkins and much more. Check it out for yourself.

  • How do I raise money at my Coffee Morning?

    It couldn’t be simpler – just put out some delicious treats (or healthy alternatives) for everyone to enjoy at your Coffee Morning and ask people to make a donation to Macmillan.

    Check out our hot to host page for more ways to raise money.

  • I set up a Coffee Morning fundraiser on Facebook but didn’t get my pack, why?

    If you have also registered for the event with us then the usual pack should be on its way to you in 10-12 working days.

    Macmillan cannot currently import the Facebook donation information into our systems due to data protection policy regulation. We are therefore unable to place Facebook supporters automatically into event or product journeys, however once we know about your fundraising we will happily send you your event pack from HQ.

  • Can I add my Coffee Morning to the map?

    You can publish your details on our online Coffee Morning map to make it public. Use the link and fill in all the relevant details, then at the bottom of the page you can tick 'I would like to make it a public event'.

    Make sure the details are correct as you will be unable to edit/change once submitted.

  • Ways to promote your event

    You can download posters and promotional materials to put up at your work, in shops, your community or anywhere else from downloads 

    Check out some hints and tips on How to host

  • Do I have to pay my money in at a specific bank?

    We ask our supporters to pay their money into a branch of Royal Bank of Scotland, Natwest or Ulster Bank. Other banks might charge a processing fee and using them means that we won't be able to trace the payment to you and send you your well-deserved thank you.

  • Other ways to pay in the money I’ve raised?

    There are four easy ways to pay in your Coffee Morning money, online, over the phone at 0330 102 7890 or at the bank using your unique paying in slip included in your fundraising kit.

  • Where do I send my Gift Aid form and my cheque to?

    Send in the GA sheet is filled in,as well as your cheque made payable to Macmillan Cancer Support(please do not send cash) to the following address

    Freepost RTLS-JTZR-RYAZ
    World’s Biggest Coffee Morning
    PO BOX 4240
    Bracknell
    RG42 9QL

  • Lost my unique paying in slip

    Your slip will have a unique number on the bottom which relates to your registration, if you need another one you can order online, or email or phone us on 0330 102 7810 and we’ll send one out to you.

     

  • Can I ask my guests to donate by text?

    Yes, get your unique Text to Donate code by emailing coffee@macmillan.org.uk which your guests can use to donate to your event if they don’t have cash or can’t make it on the day.

    When someone texts your code, we’ll add a £5 charge to their phone bill if they’re on a contract,or take £5 of credit if they’re on pay as you go.

    The number 70550 is Macmillan’s own short code, for which all of the mobile phone operators have agreed to donate 100% of the text cost to help people affected by cancer.

    Download our Text to Donate poster and add your code and put it up at your Coffee Morning.

  • Can I see how much I’ve raised by Text to Donate?

    Simply visit www.macmillan.org.uk/coffeedonations and type in your personal text code (for example, a three or four digit code that follows the word "CUP" or "BUN" etc), which you will find in your Text to Donate kit.

    Please note, unfortunately we are not able include this total in the thank you letter that you’ll receive after your event.

    You will only be able to view your donation page once someone has donated using your text code. If you have no donations you will not be able to view your page and an error message will occur. If you have received text donations and are still experiencing these issues please email us on coffee@macmillan.org.uk.

  • What is a QR code?

    We want to make donating as accessible and easy as possible so we’re including QR stickers in your pack. A QR code is just like a bar code. Your phone is able to scan this code (using your camera) which takes you to a landing page, meaning you can donate without needing cash.

  • Contact us

    If you can't find the answer to your question, give us a ring on 0330 102 7810 or email coffee@macmillan.org.uk.

  • My company has matched my amount raised?

    Matched funding is where a company offers to give a certain amount of money to your fundraising efforts. This can either ‘match’ the amount that you’re able to raise or a fixed amount agreed up front.

    See our matched giving form

    There are several benefits for companies, including helping them achieve their Corporate Social Responsibility targets and potentially reducing the amount of corporate tax they pay.

  • How can I let you know that I changed my mind about hearing from Macmillan?

    If you change your mind about hearing from us, you can stop receiving our updates at any time by emailing contact@macmillan.org.uk or calling 0330 102 7866. Please see our privacy policy for more information.

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