FrequentlyAskedQuestions

Find answers to our most commonly asked questions.



What's your question about?

How do I hold my own Coffee Morning?

It's easy. Sign up here and we’ll send you your pack. Then all you have to do is decide what to do for your Coffee Morning and where and when you want it to take place.

Invite your friends, family, colleagues or open it up to the public by posting it on our online coffee morning map.

Enjoy catching up over cake and a cuppa, collect your donations and send them through to us via post, online, on the phone or at the bank.

What date is Coffee Morning?

Friday 27 September. But you can of course hold yours on whatever date is most convenient for you and your guests.

When will my Coffee Morning Kit get here?

Your kit will be with you within 7 to 10 working days of registering.

When do I need to order my Coffee Morning fundraising kit by?

You can host at any time or day of the year, but if you’d like your Coffee Morning fundraising kit to arrive before Friday 27, please order by 18 September at the latest. Sign up here.

How do I invite people to my Coffee Morning

There are may ways to invite your guests, Here are a few ideas to get your started.

Can I host a Coffee Morning in another country?

Of course! That's what truly makes it the World’s Biggest Coffee Morning.

Register online using our registration form and you can sign up straight away.

We’ll send you a downloadable Coffee Morning kit over email with a few goodies you can print off and use on the day.

How do I raise money at my Coffee Morning?

It couldn’t be simpler – just put out some delicious treats (or healthy alternatives) for everyone to enjoy at your Coffee Morning and ask people to make a donation to Macmillan.

Check out our top tips page for more ways to raise money.

Can I ask my guests to donate by text?

Yes. We can send you a personal text code, which your guests can use to donate to your event if they don’t have cash or can’t make it on the day.

When someone texts your code, we’ll add a £5 charge to their phone bill if they’re on a contract, or take £5 of credit if they’re on pay as you go.

The number 70550 is Macmillan’s own short code, for which all of the mobile phone operators have agreed to donate 100% of the text cost to help people affected by cancer.

Download our Text to Donate poster and put it up at your Coffee Morning.

How can I order a Text to Donate code?

You can get your unique Text to Donate code by emailing coffee@macmillan.org.uk. Once you have your code, download our Text to Donate poster and just add your code into the blank panel.

Can I see how much I’ve raised by Text to Donate?

Simply visit this webpage www.macmillan.org.uk/coffeedonations and type in your personal text code (for example, a three or four digit code that follows the word "CUP" or "BUN" etc), which you will find in your Text to Donate kit.

Please note, unfortunately we are not able include this total in the thank you letter that you’ll receive after your event.

You will only be able to view your donation page once someone has donated using your text code. If you have no donations you will not be able to view your page and an error message will occur. If you have received text donations and are still experiencing these issues please email us on coffee@macmillan.org.uk.

If you can't find the answer to your question here, give us a ring on 0330 102 7810 or email coffee@macmillan.org.uk.

I need help setting up my money box to take donations by phone.

For help, download this handy 'how-to' document.

What happens if I don’t register my money box?

You will still be able to donate, but we won’t be able to add this donation to the hosts overall fundraising total.

I set up a Coffee Morning fundraiser on Facebook but didn’t get my pack, why?

If you have also registered for the event with us then the usual pack should be on its way to you in 7-10 working days.

Macmillan cannot currently import the Facebook donation information into our systems due to data protection policy regulation. We are therefore unable to place Facebook supporters automatically into event or product journeys, however once we know about your fundraising we will happily send you your event pack from HQ.

Will I be thanked for donations made through phones?

You will receive a ‘Thank you’ email to confirm that your donation has gone through.

How can I let you know that I changed my mind about hearing from Macmillan?

If you change your mind about hearing from us, you can stop receiving our updates at any time by emailing contact@macmillan.org.uk or calling 0330 102 7866. Please see our privacy policy for more information.

Will phone donations count towards my total?

For technical reasons, unfortunately we are unable to combine the amount raised through phones with other paying-in methods. You are however able to see the amount phone donations have raised through ‘My account’.

How do I pay in the money I’ve raised?

There are four easy ways to pay in your Coffee Morning money. Find them all on our Paying in your money page.

Is my Fundraising kit recyclable?

We’ve worked really hard this year to make sure that our kit is as responsible to the environment as possible. We’re proud to say that all the items in this kit are printed on sustainable materials and are FSC approved.

Items (including our plastic envelope and table cover) are made from 100% recycled materials and can be widely recycled according to your local area. The balloons are 100% biodegradable too.

I want to cancel my Coffee Morning registration.

If you wish to cancel your Coffee Morning registration this year, please send an email to coffee@macmillan.org.uk explaining that you would like to cancel, including the address that you registered with.

If you can’t host a coffee morning yourself this year, you can still get involved. Why not attend a public coffee morning in your local area or suggest the idea to your friends?

Do I have to pay my money in at a specific bank?
We ask our supporters to pay their money into a branch of Royal Bank of Scotland, Natwest or Ulster Bank. Other banks might charge a processing fee and using them means that we won't be able to trace the payment to you and send you your well-deserved thank you.
My paying-in slip doesn’t work at the bank

Oh, dough! There was an error to some of the paying-in slips this year, which meant that banks are not able to process them. Don’t worry though, we’ve popped some new paying-in slips in the post which should be with you very soon. If you’d like to pay money in before they arrive, please go to macmillan.org.uk/coffee or phone 0330 102 7890.

My local NatWest branch has closed, how can I pay in my Coffee Morning fundraising?
Unfortunately, a number of NatWest branches are closing. Find your nearest alternative branch here. You can also find alternative methods to pay in online, by phone or by post.
I used an incorrect paying-in slip

Don’t worry, we’ve been working with the bank and we will receive all donations made.

I haven’t received my paying-in slip

Oh, crumbs! There’s been a delay at Coffee HQ sending out paying in slips. Don’t worry though, we’ve popped them in the post now and should be with you very soon. If you’d like to pay money in before it arrives, please go to macmillan.org.uk/coffee or phone 0330 102 7890.

Where can I get the Coffee Morning T-shirts featured in the TV Advert?

Unfortunately, you’re unable to buy these t-shirts as they were produced specially for this year’s TV advert. You can buy green Macmillan branded t-shirts from our online shop.

What is Gift Aid?

Gift Aid is a Government scheme that enables charities to claim the tax that supporters have already paid on their donations. To allow us to claim this back you must be a UK taxpayer and have paid sufficient income and/or capital gains tax to cover the amount Macmillan will reclaim in each tax year.

This means that Macmillan is able to reclaim tax on voluntary donations made by your Coffee Morning guests once they have:

1. Made an individual donation.
2. Filled in all the spaces on your Gift Aid sheet (which you’ll find in your Coffee Morning Kit.
3. Ticked that all-important Gift Aid box.

Gift Aiding your donation, means we can increase your guests’ donations by 25p for every £1 without costing them another penny!

*Gift Aid does not apply to non-UK taxpayers, Isle of Man and Channel Islands residents.

Where do I send my Gift Aid form?

Once the sheet is filled in, you can send it back to us using the freepost envelope in your pack, or to:

Freepost RTLS-JTZR-RYAZ
World’s Biggest Coffee Morning
PO BOX 4240
Bracknell
RG42 9QL
Are you fundraising on Facebook for your Coffee Morning?

Thank you! We don’t see individual fundraising activity on Facebook, so if you choose Facebook Donate to boost your Coffee Morning fundraising and want us to acknowledge this, please let us know by emailing coffee@macmillan.org.uk or send us a private message on Facebook. Please note, unless we are aware of your Facebook fundraising we cannot include this in your overall fundraising total.

What are the answers to the 5 clues for our brain tea-ser challenge?
1. Iceberg 2. Canada 3. Iron 4. Neapolitan 5. Gladiator