FrequentlyAskedQuestions

Here's where you find the answers to our most commonly asked questions.

What's your question about?

How do I hold my own Coffee Morning?

It's easy. Sign up here and we’ll send you your pack. Then all you have to do is decide what to do for your Coffee Morning and where and when you want it to take place.

Invite your friends, family, colleagues or open it up to the public by posting it on our online coffee morning map.

Enjoy catching up over cake and a cuppa, collect your donations and send them through to us via post, online, on the phone or at the bank.

How do I raise money at my Coffee Morning?

Just ask your guests to make a donation for the coffee and cake you serve.

You can also have a lot fun raising money with competitions and raffles on your Coffee Morning.

How do I pay in the money I’ve raised?

There are four easy ways to pay in your Coffee Morning money. Find them all on our Paying in your money page.

When will my Coffee Morning Kit get here?

Once you’ve signed up, your Coffee Morning Kit will be sent out in the post and should arrive within 5-7 working days. During September we will endeavour to deliver your kit within 3-5 working days.

If your event is just around the corner, you can also download everything else you need.

What date is Coffee Morning?

This year, the official Coffee Morning date is Friday 28 September 2018 but you can of course hold yours on whatever date is most convenient for you and your guests.

I’ve lost my unique paying in slip.

No problem. You can order another one by calling 0330 102 7810 or use our online extra order form to request another.

Or, if you prefer, you can pay in by using our online secure donation form, by calling 0330 102 7890 or by sending a cheque to:

Freepost RTLS-JTZR-RYAZ
World’s Biggest Coffee Morning
PO BOX 4240
Bracknell
RG42 9QL
I want to make my Coffee Morning open to the public.

There are several ways you can make your Coffee Morning open to the public. You can post the details on our online map, or download posters and promotional materials to put up at work, in shops or anywhere else.

You can also try getting in touch with your local press for coverage. If you need any help or guidance, give our Fundraising Support team a call on 0300 1000 200.

I want to cancel my Coffee Morning registration.

If you wish to cancel your Coffee Morning registration this year, please send an email to coffee@macmillan.org.uk explaining that you would like to cancel, including the address that you registered with.

If you can’t host a coffee morning yourself this year, you can still get involved. Why not attend a public coffee morning in your local area or suggest the idea to your friends?

Do I have to pay my money in at a specific bank?
We ask our supporters to pay their money into a branch of Royal Bank of Scotland, Natwest or Ulster Bank. Other banks might charge a processing fee and using them means that we won't be able to trace the payment to you and send you your well-deserved thank you.
Can I host a Coffee Morning in another country?

Of course! That's what truly makes it the World’s Biggest Coffee Morning.

Register online using our international registration form and you can sign up straight away.

We’ll send you a lovely Coffee Morning kit in the post and an email with a few goodies you can print off and use on the day.

There’s a mistake in my Coffee Morning map listing.

Once you've added your Coffee Morning details to the map, we are unable to make any changes. We apologise for any inconvenience caused.

If you’ve put in the correct postcode and your event is showing up in the wrong place on the map, this is probably caused by an issue with Google Maps. It doesn’t happen often, but when it does there’s not much we can do to fix it our end, and can only apologise for any inconvenience caused.

Can I see how much I’ve raised by Text to Donate?

Simply visit this webpage www.macmillan.org.uk/coffeedonations and type in your personal text code (for example, a three or four digit code that follows the word "CUP" or "BUN" etc), which you will find in your Text to Donate kit.

Please note, unfortunately we are not able include this total in the thank you letter that you’ll receive after your event.

You will only be able to view your donation page once someone has donated using your text code. If you have no donations you will not be able to view your page and an error message will occur. If you have received text donations and are still experiencing these issues please email us on coffee@macmillan.org.uk.

If you can't find the answer to your question here, give us a ring on 0330 102 7810 or email coffee@macmillan.org.uk.

What is Gift Aid?

Gift Aid is a Government scheme that enables charities to claim the tax that supporters have already paid on their donations. To allow us to claim this back you must be a UK taxpayer and have paid sufficient income and/or capital gains tax to cover the amount Macmillan will reclaim in each tax year.

This means that Macmillan is able to reclaim tax on voluntary donations made by your Coffee Morning guests once they have:

1. Made an individual donation.
2. Filled in all the spaces on your Gift Aid sheet (which you’ll find in your Coffee Morning Kit.
3. Ticked that all-important Gift Aid box.

Gift Aiding your donation, means we can increase your guests’ donations by 25p for every £1 without costing them another penny!

*Gift Aid does not apply to non-UK taxpayers, Isle of Man and Channel Islands residents.

Where do I send my Gift Aid form?

Once the sheet is filled in, you can send it back to us using the freepost envelope in your pack, or to:

Freepost RTLS-JTZR-RYAZ
World’s Biggest Coffee Morning
PO BOX 4240
Bracknell
RG42 9QL
How can I order a Text to Donate code?

You can get your unique Text to Donate code by emailing coffee@macmillan.org.uk. Once you have your code, download our Text to Donate poster and just add your code into the blank panel.

Can I ask my guests to donate by text?

Yes. We can send you a personal text code, which your guests can use to donate to your event if they don’t have cash or can’t make it on the day.

When someone texts your code, we’ll add a £5 charge to their phone bill if they’re on a contract, or take £5 of credit if they’re on pay as you go.

The number 70550 is Macmillan’s own short code, for which all of the mobile phone operators have agreed to donate 100% of the text cost to help people affected by cancer.

Download our Text to Donate poster and put it up at your Coffee Morning.

My local NatWest branch has closed, how can I pay in my Coffee Morning fundraising?
Unfortunately, a number of NatWest branches are closing. Find your nearest alternative branch here. You can also find alternative methods to pay in online, by phone or by post.
How can I let you know that I changed my mind about hearing from Macmillan?

If you change your mind about hearing from us, you can stop receiving our updates at any time by emailing contact@macmillan.org.uk or calling 0330 102 7866. Please see our privacy policy for more information.

I rang a disconnected phone number I found in the Coffee Morning kit, what should I do?
I rang a disconnected phone number I found in the Coffee Morning kit, what should I do?
What are the Terms and Conditions of the ‘No Bake’ Competition?

This free to enter competition is promoted by Macmillan Cancer Support (“Macmillan”), registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604); a company limited by guarantee registered in England and Wales (02400969), Isle of Man company number 4694F with registered office at 89 Albert Embankment, London, SE1 7UQ (‘Macmillan, we, us, our’).  This free to enter competition is promoted by Macmillan Cancer Support (“Macmillan”), registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604); a company limited by guarantee registered in England and Wales (02400969), Isle of Man company number 4694F with registered office at 89 Albert Embankment, London, SE1 7UQ (‘Macmillan, we, us, our’).  

1. To enter the Competition, you must post one photograph of your home prepared, no-bake (not cooked in an oven), food item on our World’s Biggest Coffee Morning Facebook page with the tag: No-Bake. No other method of entry will be accepted. 

2. The closing date for posting your entry is midnight on Wednesday 26 September 2018. 

3. An independent judge, whose decision shall be final, will choose the most apt entry from all eligible properly submitted entries. 

4. The Prize to be won is: 1 (one) x Victoria Eggs apron, 1 (one) x Emma Bridgewater 13” Cake plate, 1 (one) x Marks & Spencer Mines a tea mug, 1 (one) x Marks &Spencer Mines a coffee mug, 1 (one) x Macmillan pin badge, 1 (one) x Macmillan pen, 1 (one) x Macmillan mirror, and 1 (one) x Macmillan trolley key ring. 

5. The winner will be notified no later than Friday 28th September 2018 by direct Facebook message.  If a winner refuses, or is unable to provide an eligible postal address for Macmillan to post the prize within 3 weeks, Macmillan reserves the right to award the prize to another participant.

6. Please see full competition Terms and Conditions.