FAQ

Here's where you find the answers to our most commonly asked questions.

What's your question about?

How do I hold my own Coffee Morning?

It's easy. Sign up here and we’ll send you your pack in 12 working days. Then all you have to do is decide what to do for your Coffee Morning and where and when you want it to take place.

Invite your friends, family, colleagues or open it up to the public by posting it on our online coffee morning map.

Enjoy catching up over cake and a cuppa, collect your donations and send them through to us via post, online, on the phone or at the bank.

How do I raise money at my Coffee Morning?

Just ask your guests to make a donation for the coffee and cake you serve.

You can also have a lot fun raising money with competitions and raffles on your Coffee Morning.

Have a look at some of our downloadable games which can be used at your Coffee Morning.

What date is Coffee Morning?

This year, the official Coffee Morning date is Friday 30th September but you can of course hold yours on whatever date is most convenient for you and your guests.

When will my Coffee Morning Kit get here?
Once you’ve signed up, your Coffee Morning Kit should arrive in about 12 working days.
Can I host a Coffee Morning in another country?

Of course! That's what truly makes it the World’s Biggest Coffee Morning.

Register online using our international registration form and you can sign up straight away.

We’ll send you a lovely Coffee Morning kit in the post and an email with a few goodies you can print off and use on the day.

I want to cancel my Coffee Morning registration.

If you wish to cancel your Coffee Morning registration this year, please send an email to coffee@macmillan.org.uk explaining that you would like to cancel, including the address that you registered with.

If you can’t host a coffee morning yourself this year, you can still get involved. Why not attend a public coffee morning in your local area or suggest the idea to your friends?

I want to make my Coffee Morning open to the public.

There are several ways you can make your Coffee Morning open to the public. You can post the details on our online map, or download posters and promotional materials to put up at work, in shops or anywhere else.

You can also try getting in touch with your local press for coverage. If you need any help or guidance, give our Fundraising Support team a call on 0300 1000 200.

There’s a mistake in my Coffee Morning map listing.

Once you've added your Coffee Morning details to the map, if you made a mistake or would like to make any changes, please get in touch by emailing us at coffee@macmillan.org.uk.

If you’ve put in the correct postcode and your event is showing up in the wrong place on the map, this is probably caused by an issue with Google Maps. It doesn’t happen often, but when it does there’s not much we can do to fix it our end, and can only apologise for any inconvenience caused.

The recipe for the Lemon Drizzle Cake in my Coffee Morning pack isn’t working.
Unfortunately the Lemon Drizzle cake recipe card in the Coffee Morning Kit has a typo on it. The amount of flour required for this recipe is 225g and not 125g. For other recipes for your Coffee Morning do have a look at our recipes page.
How do I pay in the money I’ve raised?

There are four easy ways to pay in your Coffee Morning money. Find them all on our Paying in your money page.

I’ve lost my unique paying in slip.

No problem. You can order another one by calling 0845 602 1246 or use our online extra order form to request another.

Or, if you prefer, you can pay in by using our online secure donation form, by calling 020 7091 2199 or by sending a cheque to:

Freepost RTLS-JTZR-RYAZ
World’s Biggest Coffee Morning
PO BOX 4240
Bracknell
RG42 9QL
Do I have pay my money in at a specific bank?
We ask our supporters to pay their money into a branch of Royal Bank of Scotland, Natwest or Ulster Bank. Other banks might charge a processing fee and using them means that we won't be able to trace the payment to you and send you your well-deserved thank you.
Will I receive anything to acknowledge my donation?

Yes. You’ll receive a thank you letter from us within a few weeks of receiving your donation.

Where do I send donations and draw slips for the Macmillan Autumn Draw?

We ask that you separate the money you collected from the draw from your Coffee Morning money. Could you then please send payment, draw slips and the detachable reply slip to the below freepost address:

Freepost Plus RTSY–LHGJ–KJEK
Macmillan Late Summer Raffle 2016
Bumpers way
Bumpers Farm
Chippenham
SN14 6NG
What is Gift Aid?

Gift Aid is a Government scheme that enables charities to claim the tax that supporters have already paid on their donations. To allow us to claim this back you must be a UK taxpayer and have paid sufficient income and/or capital gains tax to cover the amount Macmillan will reclaim in each tax year.

This means that Macmillan is able to reclaim tax on voluntary donations made by your Coffee Morning guests once they have:

1. Made an individual donation.
2. Filled in all the spaces on your Gift Aid sheet (which you’ll find in your Coffee Morning Kit).
3. Ticked that all-important Gift Aid box.

Gift Aiding your donation, means we can increase your guests’ donations by 25p for every £1 without costing them another penny!

*Gift Aid does not apply to non-UK taxpayers, Isle of Man and Channel Islands residents.

Where do I send my Gift Aid form?

Once the sheet is filled in, you can send it back to us using the freepost envelope in your pack, or to:

Freepost RTLS-JTZR-RYAZ
World’s Biggest Coffee Morning
PO BOX 4240
Bracknell
RG42 9QL
Can I ask my guests to donate by text?

Yes. We can send you a personal text code, which your guests can use to donate to your event if they don’t have cash or can’t make it on the day.

The kit we provide has a poster that you can use to promote your text code. You can download this poster.

When someone texts your code, we’ll add a £5 charge to their phone bill if they’re on a contract, or take £5 of credit if they’re on pay as you go.

The number 70550 is Macmillan’s own short code, for which all of the mobile phone operators have agreed to donate 100% of the text cost to help people affected by cancer.

How can I order a Text to Donate kit?

You can get your unique Text to Donate code by emailing coffee@macmillan.org.uk. Once you have your code, download our Text to Donate poster and just add your code into the blank panel.

Can I see how much I’ve raised by Text to Donate?

Simply visit this webpage www.macmillan.org.uk/coffeedonations and type in your personal text code (the three digit code that follows "CUP"), which you will find in your Text to Donate kit.

Please note, unfortunately we are not able include this total in the thank you letter that you’ll receive after your event.

You will only be able to view your donation page once someone has donated using your text code. If you have no donations you will not be able to view your page and an error message will occur. If you have received text donations and are still experiencing these issues please email us on coffee@macmillan.org.uk.

If you can't find the answer to your question here, give us a ring on 0845 602 1246 or email coffee@macmillan.org.uk.

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